You may fly for business and that’s rarely fun. When you do these are the rights you have and it’s worth knowing to help you manage your expectations and get you your due. These types of rules change periodically so it’s worth scanning and having them in mind. I find when I know what to expect I’m more patient but if I expect an outmoded notion of reasonable customer service and it doesn’t happen, I may end up in airport jail because I got too crusty with a TSA agent. So stay off the no-fly list and keep your blood pressure in a less dangerous range by gaining a little knowledge.